Yesterday I spoke to a very nice lady yesterday at UPS who rescheduled another delivery and said it will be with me today.
Yep, website tracking says they receive request and that the parcel was "In Transit" yesterday afternoon. Yippee
Guess what!! Today, no delivery. Website now says "Exception".
Phoned UPS-UK, they say that the local "Centre" will call me within the hour.
Guess what!! No phone call.
Phoned UPS-UK again, they said the "Centre" tried calling me and were unable to contact me or leave a message. They confirmed the number I gave as being correct which is funny as my mobile has an answerphone and has been switched on. Seemingly despite online tracking info he was suggesting the parcel was never picked up from the "shop" but I would still receive it this evening.
Naturally I'm not confident.
I cannot recommend UPS! No other carrier has ever given me this magnitude of run-around and grief.