Trying to find part for set top box

Is this a warranty repair situation?

If so, DSE services its warranty claims by simply swapping your box for a new one - provided the warranty is still valid (ie you have paperwork to prove the box is < 12 months old AND provided the box hasn't been misused/wrecked/tampered with.)

It should have been, only they've lost their receipt.

Why don't you find out who does DSE's warranty repairs & approach them directly? I wouldn't be considering a substitute as I'm pretty sure the software in the box would be pretty specific.

Shouldnt matter. If you go back to the store where the item was purchased, they can do a search for it so long as you have a fairly reliable approximate date. Also, if it was purchased via credit card or EftPos then you/they would have the transaction listed on a statement, and this, combined with an in-store search, should still get the warranty service needed.

DSE doesn't do warranty repairs for low-value products (ie value less than about $500). To do so would probably cost more than the product value.

It services the warranty by simply swapping the faulty product for a new one. Great for customers and makes choosing the el-cheapo DSE brand a no-brainer over other no-name brands that don't carry the same peace-of-mind. For example, try getting warranty service at Strathfield after owning, say, an STB for a couple of months. It's likely to turn into a saga. As a minimum, you'll be without the box for several weeks and it's likely to be returned to you, unfixed.

(I understand that DSE notifies its supplier of the number of returns each month and gets a refund - so the supplier wears most of the pain and that's as it should be.)

Woolworth's buying power hey?

Yup