RCA DLP Info wanted.

Nov 01, 2005 4 Replies
S

Lets try this again!



Bad question, I know. Does RCA have a DLP problem?



Just got two 50" units in.....not 50 units!!



Only out by one number in their serial number. Example:


1234567AB, & 1234567AC. One dead right out of the box, the other dead, after not much use. They were made in Feb 2005. Called Tech support, we are ASC. One guy said: Light engine bad, which is about $ 1,800 can, another Tech said: Lamp bad, about $ 250 can. What's a Tech to do? I haven't even seen a partially working unit yet, to know what it sounds like when starting up, & running. How can you test a DLP lamp? There expensive, & you can't measure them, to be sure? Can you set up a test jig, to test the lamps? Sky.


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J

Take the training materials that comes with the service CDs or on their site for that chassis. It does have troubleshooting sections on their techanical section.

And obsverate the TV to see what it is doing. Like trying to spark lamp? DLP TV *will* flash the LEDs error lights too. Etc etc. The lamp is HID and does produce strong UV, so don't operate lamp out of it's chassis and lamp needs beezey air to keep lamp cool. The training part will tell how to do the checks/diagnoses safely.

Cheers, Wizard

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D

Assuming the training manual troubleshooting gets you nowhere and you have tech support go through some additional help then:

Since they are warranty, order a lamp, ballast, and light engine and charge them for it. If you need to get Thomson FSE authorization to get the parts ordered then do it. If they won't do it that way, have them replace the darn things.

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K

You are ASC...!!!!!!!!. You best start reading Thomson,s Trouble Shooting Guide. Have fun..

kip

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