Is Xilinx Webpack 6.1 help crippled?...

Question

I have just installed Webpack 6.1 on an XP system from the full 188MB installation and applied the service pack 1. Installation went smooth, but the help doesn't work. When I click on "ISE Help Contents" IE opens but with its left pane empty, so I can't browse. It seems that something is wrong with Java and the Xilinx knowledge base in fact points to this issue, however I have the Sun Java Runtime Environment installed as recommended.

That's not all however. The Online documentation (pdf) doesn't open at all! I compared this installation with ISE5.2 and it seems that pdf files are completely missing! Same thing can be said about the tutorials. They are missing too!

Does anyone know what is going on here? Is it supposed to be this way?

Thanks, /Mikhail

James Williams · Accepted Answer

You also need the Sun virtual machine plugin for your web browser.

I had this exact problem when I installed 6.1 and I also had the Runtime environment, however I had to also download and install the virtual machine plugin for my web browser before the help would work.

Regards,

James

with

all!

MM · Answer

machineI believe I do have the plugin, but it still doesn't work... Maybe I have awrong plugin?.. Do you remember where you got it from? And what about thepdf part and the tutorials? Do you have them working?Thanks,/Mikhail

James Williams · Answer

I got the VM from sun.  My pdf's will open without a problem.Go to sun and look for the Virtual machine plugin for IE or Netscape.Regards,Jamesa

MM · Answer

James,I reinstalled the whole thing with the same result.... I am starting tosuspect the installation file. When you installed it, did you use Xilinx webinstaller or did you first download the big file? I first tried to use theirweb installer but it failed 2 times, so I downloaded the big (188MB) fileand ran it locally... Java thing aside I don't seem to have any pdf filesinstalled whatsoever. Can you please confirm that you have%Xinlinx%docusenglishmanuals.pdf ? My docusenglish has no files init..../MikhailRuntimehavethe

MM · Answer

OK, I tried the Xilinx web installer again. It didn't fail this time, but I got exactly the same result as with the two previous installations: pdf files are not installed at all and the HTML/Java help still doesn't work This is starting to drive me crazy...

/Mikhail

MM · Answer

For those who have the same problem, here is a reply from Xilinx tech support:

----------------------------------------------------------------------------

---------- This is a recent issue that just came up. It looks like the "books" directory is not installed with the Webpack download. I've put one up on the ftp site. It goes in the %WebPACK%\doc\usenglish\ directory. Here is the link to the books.zip:

ftp://customer: snipped-for-privacy@ftp.xilinx.com/download/books.zip

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The help browser though seems to be a different issue...

/Mikhail

Is Xilinx Webpack 6.1 help crippled?...

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