I have a Samsung 61" DLP television model HLN61W. It has stopped working. The repair companies recommeded by Samsung have either been unable to keep appointments or have shown up without any repair parts. How can I get this expensive TV fixed?
How can they show up with the repair parts needed for your set until they know what needs to be ordered and replaced?
Samsung has the repair parts, not the servicer. The servicer has to come out, diagnose the failure, order the part, return to fix the set.
My question is, what is the status of the repair being performed by the service company that is Samsung authorized and actually was allowed to diagnose your set?
The technician that has seen the set has determined that the problem is with the "central controller". As of this time he has not called back with a price or lead time for ordering the parts.
Unfortunately I did not buy the extended warranty so I will be paying the cost.
Without knowing what they mean by central controller, I cannot even look up the servicer price. Did they say the digital control board, the dlp light engine and controller, etc.
Most of the digital boards run between $240 and $400, the dlp light engine and controller runs $1800. These are not including shipping or any markup at all. The lamp alone is around $300.
I would not be suprised to see a total repair bill in the $500-$600 range which is typical since Samsung is board level replacement. Looks like it is about a $2000-$2500 at retail set right now.
How far out of warranty and where was it purchased? You might be able to get some minimal part cost help from Samsung if you call them and you did not buy it from Sears.
Thank you for your response. The television had a one year warranty. I have had it for two years. It was purchased from Magnolia Hi Fi in Santa Monica California.
It appears that the most expeditious way to get the repairs done is to continue to call the company that diagnosed the problem and try to get them to fix it.
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