Advice requested Whirlpool Duet Sport Washing Machine "popped"

Danny DiAmico · 2016-04-25T01:37:59+00:00

Hi Guys, Any washing machine experienced folks here? Wife pressed the "Power" button on the Costco Whirlpool Duet Sport washing machine and then, when she pressed the separate "Start" button, something popped. She said it sounded like a sharp crack, like a "bottle breaking". It has power (although I cycled the home circuit breakers anyway), but it won't do anything now when the "Start" button is pressed (nor when the "Cancel" button is pressed). All the lights on the front light up normally (it seems). So, it will power up, but it won't do anything (e.g., no water turns on and no spinning occurs - in fact, there are no sounds whatsoever from inside). It won't even turn off with the "Cancel" button (although it will turn off when I unplug it and then plug it back in). It was bought in 2008 and it gets used about once a week or so (a bit more now that we have my sister and her kids living with us). Any suggestions?

Apr 25, 2016 65 Replies

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Danny DiAmico 10 years ago

I put the board in the washing machine, and it worked. Here is the summary for the next person.

A power outage can fry your washing machine.
If you get a Whirlpool F28 communications error (same as Kenmore F11 I'm told), then 99% of the time is is a fried Motor Control Board (I'm told).
Remove the back plate of the washing machine & the lower brace to expose the motor control board
Remove the upper cover of the washing machine to expose the main computer board.
Look around. Blue wires are critical. So check the blue wires from the CCU to the MCU. Otherwise, remove the motor control board and check for burn marks.

If you see evidence of damage on the motor control board, just go buy a new one for around $200 at a local appliance store. (Whirlpool factory prices area about $320 and Ebay is as low as $50 but you have to be confident of the supplier).

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Tekkie® 10 years ago

Danny DiAmico posted for all of us...

What kind of detergent did you use?

Tekkie

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Danny DiAmico 10 years ago

The rebuilt motor control board is still working great. So, the solution when you have the F28 communications error is to check the blue wires between the computer control unit and the motor control unit and to check the motor control unit for black burnt spots.

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Diesel 10 years ago

Multiple surges, depending on duration and surge strength can take their toll on any surge surpressor too. Including the panel install style. The panel surge surpressor does offer some protection, but, don't put all your eggs in one basket.

MID: Hmmm. I most certainly don't understand how I can access a copy of a zip file but then not be able to unzip it so I can watch it. That seems VERY clever! http://al.howardknight.net/msgid.cgi?ID=145716711400

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Kings 8 years ago

replying to Danny DiAmico, Kings wrote: Mine has the same problem. Whirlpool needs to do something about this mess.

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John-Del 8 years ago

Yeah, a ten year old washer breaks. Call the press.

What percentage of these fail? Even if 100% of them fail at the ten year mark, what's the problem? These days, 10 years of life from a major appliance is something to be lauded.

I have the same Duet Sport washer and it does a s*it load of laundry, and other than an occasional need to remove coins, socks, or panties from the pump (accessible from the front), it's been no trouble.

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