I need to vent a little steam. So at risk of making myself look stupid (or more stupid) I will do it here.
I have been trying to get the Quartus 3.0 software and a license since last Thursday. I tried three times over the weekend to download it, but the slow modem link I have to use would not complete the entire transfer without a problem. I think I have that licked as my brother tells me he has downloaded it for me.
But I have been trying to get a license file that does not require an Ethernet interface and am getting nowhere. I have received several emails from Altera people who say that they support this and I need to contact my local FAE or the main office. I have tried to do both. All of the FAEs I know are either on vacation or in California at training. Calling both 800 numbers has gotten me nowhere since I reach people who are the "first line" and always have to refer it to someone else. I have left about half a dozen voice mails, sent easily a dozen emails, spoken with two types of support and still I have not heard back from anyone at Altera about this.
Right now I have been holding for about 15 minutes waiting for a third number to connect me with a person. I know that if I was this hard to get ahold of no one would *ever* buy any of my products!