Rant mode ON

I need to vent a little steam.  So at risk of making myself look stupid
(or more stupid) I will do it here.  

I have been trying to get the Quartus 3.0 software and a license since
last Thursday.  I tried three times over the weekend to download it, but
the slow modem link I have to use would not complete the entire transfer
without a problem.  I think I have that licked as my brother tells me he
has downloaded it for me.  

But I have been trying to get a license file that does not require an
Ethernet interface and am getting nowhere.  I have received several
emails from Altera people who say that they support this and I need to
contact my local FAE or the main office.  I have tried to do both.  All
of the FAEs I know are either on vacation or in California at training.
Calling both 800 numbers has gotten me nowhere since I reach people who
are the "first line" and always have to refer it to someone else.  I
have left about half a dozen voice mails, sent easily a dozen emails,
spoken with two types of support and still I have not heard back from
anyone at Altera about this.  

Right now I have been holding for about 15 minutes waiting for a third
number to connect me with a person.  I know that if I was this hard to
get ahold of no one would *ever* buy any of my products!