Hi everyone,
this might be a stupid question to ask here but I really do not know where else I can post it. I filed 4 technical support requests on the Microsemi website last Friday and, as of today, never had an answer back (not even a confirmation email of the request! [1]).
They write on their page:
Does it mean 48 working hours (i.e. maybe ~6 days!)? Or should I have expected an answer by Monday?
Have any of you had any experience with Microsemi technical support? Any hint on which is the most effective way to address a technical issue with their products?
Thanks a lot for any suggestion/hint/clue, even a sympathetic message would be appreciated :-)
Al
p.s.: BTW I couldn't file the report as a Swiss worker since there was no possibility to select this country from the pull-down menu!
[1] the website proudly reported, in red: "your request has been successfully submitted"