In all sincerity, thank you for doing for me what I should have done for myself. It didn't occur to me to search for others with the same problem.
This is not my posting, but the description is identical. Guess I'm going to have to call Sony again.
One responder said "Maybe your player has its s***ty movie filter activated". "Starship Troopers" got really mixed reviews, with many reviewers rather missing the film's anti-war, anti-fascist message -- which were apparently not exactly what Robert Heinlein was thinking when he wrote the novel (which I have not read).