Gotta give credit where it is due!
After dealing with laptopking I am very pleased with another company. I just got off the phone with the guy who owns DCPOWERJACKS.NET and they are serious to customer satisfaction.
I am repairing a gateway mx7515, and I went to laptopking to order the jack, which is listed as a 2.5mm jack. This isnt my laptop so I thought ok and ordered the part with overnight shipping and it was around around 60 dollars... 30 for the jack and 30 for shipping. When I told them it was the wrong part I noticed they had a no refund policy unless the jack is bad. I corresponded over email, and they kept emailing me say around 5:00 pm, which I know is past shipping times in california. After I finally found the right jack listed for a compaq, they waited again after 5pm the next day to let me know they didnt have the part in stock.. 4 days wasted, partially my fault for ordering the wrong size, but they just didnt seem to really care too much. I offered to send a pic of the old jack ,etc. So I gave up on them, and they own four domains.. This is from my invoice..
Excel Computer, Inc. Network of laptop sites: Excelcomputerinc.com | Laptopking.com | Laptoprepairparts.com | Laptoprepairco.com
Now to DCPOWERJACKS.NET. Long story short, I decided not to remove the
2.5mm jack and not use the targus universal notebook ac adapter. (I dont like not knowing the amps, plus I already have a good ac adapter it just needs a 1.65mm jack.) I ordered the jack from the site late last nite. Today I got an email from gary about my paypal address. I just moved, so I updated my info with paypal and told him not to cancel the order in my email.
8:15 rolls around and I am watching the history channel. I receive a call from Gary! He told me I paid with an echeck and it would take forever to clear. So we fixed it and he told me I should have it by tuesday.
I thought wow! What great service. The guy actually called me to straighten out the order and make me happy. Plus all I spent was 20 dollars, and that was with my shipping 2 day business with usps...
DCPOWERJACKS.NET made me very happy. And now one of my clients kids will get the laptop earlier as a result.