Perhaps not yet relevant, since you appear to have... um, "reproducible" errors in boards on hand, but what is the "cost" (money, time, other resources) of hand-carrying a board or three directly to your customer's site and installing and testing them yourself?
The number of unplanned-for, unexpected, and destructive things that a customer can do to softwre during its installation pales against the list of ways a customer can... um, "introduce new variables" when installing hardware. Being present, watching over your customer's shoulder as they perform their own interpretation of your carefully-worded instructions, can give you a whole new perspective on the installation process.
But this is after you're getting reproducible _good_ results in your own facility, of course.
Good luck.
Frank McKenney, McKenney Associates Richmond, Virginia / (804) 320-4887 Munged E-mail: frank uscore mckenney ayut minds pring dawt cahm (y'all)
-- "When we are planning for posterity, we ought to remember that virtue is not hereditary." -- Thomas Paine / Common Sense
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