Well it's a long time since I could afford Telstra, but the service once was far better than anything I've ever had from Optus or Vodaphone :-(
That's what John Howard gave us :-( Now we get to spend more taxpayer money to upgrade the network than it was sold for. Lost the $5B every year they were getting in revenue *after* network upgrade costs. Seen a triplication of networks at great expense, a loss of a hundred thousand jobs in Telstra and support industries, and the customer service has gotten worse. Unfortunately the government can't "fix" it now, even with an NBN.
Trevor.