Panasonic SC-HT75 dvd player broken

I would suggest getting in touch with Panasonic Customer service. The original parts warranty is probably one year, but it's not reasonable that an expensive part like the laser pickup (the likely culprit here) should go out so soon. Make your case, get a file or reference number, and get it to an authorized servicer. With luck you'll only pay the labor charges.

Manufacturers I deal with, including Onkyo, Sony, Pioneer, and Yamaha all have procedures to deal with situations like this.

Mark Z.

Hi...

Thanks for the advice. I called Panasonic support today. They have a "get an estimate" fix line; when I finally got put in touch with someone I gave her the model number and her immediate response was "It'll be $200 to fix". I said "I haven't told you what's wrong with it yet" and her response was "for that model, it will be $200 to fix". I told her that it would be less expensive to buy a new one, and she said "suit yourself." I said it didn't reflect well on her company that I have to throw out the unit after a year and a half, and she said "have a nice day".

I called the service rep she recommended, and he at least asked what the error code was. He also thought that the error code was likely to be an expensive part but without looking at it he couldn't be more precise. And without a $25 evaluation fee he couldn't be more precise.

So it sounds like Panasonic doesn't give a rats ass how it looks and it will be cheaper to buy a new unit than have the old one fixed. Not a recommendation for Panasonic, certainly.

Thanks

-mark

: Thanks for the advice. I called Panasonic support today. They have : a "get an estimate" fix line; when I finally got put in touch with : someone I gave her the model number and her immediate response was : "It'll be $200 to fix". I said "I haven't told you what's wrong with it : yet" and her response was "for that model, it will be $200 to fix". I : told her that it would be less expensive to buy a new one, and she said : "suit yourself." I said it didn't reflect well on her company that I : have to throw out the unit after a year and a half, and she said "have a : nice day".

They just want you to buy a new one.

We had a managed 24 port ethernet switch made by 3Com. We paid around $800 for it from a local retailer. It broke. Called 3Com for a repair estimate, they wanted $1300 for an outright exchange (we needed to send it back).

Same switch, slightly better model (web interface for config) was still $799 from the local retailer.

Just doesn't make sense, $1300 for a referb?

Probably some logic on sales count, repairs don't to the bottom line.

-bruce snipped-for-privacy@ripco.com

| They just want you to buy a new one. | | We had a managed 24 port ethernet switch made by 3Com. We paid around $800 | for it from a local retailer. It broke. Called 3Com for a repair estimate, | they wanted $1300 for an outright exchange (we needed to send it back). | | Same switch, slightly better model (web interface for config) was still $799 | from the local retailer. | | Just doesn't make sense, $1300 for a referb? | | Probably some logic on sales count, repairs don't to the bottom line.

SMC routers may be crap but at least their warranty seems to be better.

Okay, so I had this same problem today....and fyi, if you don't hav

anything helpful to say in a forum, you should just no respond....anyway....

I returned home to find that my brother had helped himself to my DV player, the same Panasonic one everyone is complaining about. M player just kept shutting off after I started it.

I finally got aggravated and just pushed the eject button (which didn' respond). So I got more aggravated and just pushed the eject button an physically pulled the tray out. At that point I spun the turntabl inside a bit. When I loaded it back it I then tried switching disks. It loaded a new disk and started making a whirring sound (if you'v ever heard the sound of a laser clanging on the bottom of a DVD - tha is the sound I heard). So I tried switching disks again. It turns ou that one disk somehow got on top of the other. I don't know if this i a design defect of the DVD player or whether my brother is just stupid Either way, I took out one of the disks and it worked.

My recommendation - for all of you who have this problem - if you device is not under some kind of warranty - pull the tray ou physically after you push the eject button. Don't let that DVD playe give you an sass! Take all of the disks out of the tray. Press th eject button so that the tray goes back into the unit and try switchin disks. This should unload any disk that you have in the actual reade of the DVD player. Once this is done, unload the rest of your disk and start life over again.

It worked for me after like 5 minutes of fiddling with it. Who knows might save you a few hundred bucks from buying a new one (and a fe years in prison for killing the relatives that messed up you machine).

Hope this helps some poor soul who doesn't want to blow money on a ne DVD system