I'm hoping someone at Xilinx reads this, because I can't find any other way to get through to anyone to help me.
Short version: I've bought an SP605 board, it looks as though it's broken - there's no video output from the built-in-self-test program. I have to complete a webcase to get an RMA, and the -ing useless Xilinx mailing-list software won't let me send any information to my webcase consultant.
The details of the problem, along with screenshots, are at
Having had to re-set my email address from my personal address to my corporate address (why should I need to do this to get an RMA ?), it seems I can no longer log into the webcase system, so I can't append any pertinent information to the case, and my case consultant seems to be trying to get me to set DIP switches / set header pins according to the "SP605 Evaluation Kit" hardware setup guide, which is directly contradicting the advice in my "Spartan-6 FPGA Embedded Kit" hardware setup guide pamphlet that came with the kit.
I have repeatedly (4 times now) tried to send mail asking for clarification on this, and every damned time, the mailing software rejects my email as being badly formed. My case consultant probably thinks it's all sorted out, and there's no way for me to tell him I'm just getting frustrated with the lack of response! There's no Xilinx forum for "help, the support system is broken", and I got no traction in the 'Xilinx boards and kits' forum (see the above link).
So, guys, what the hell is going on ? I hate to resort to using a public forum to detail individual problems, but I can't think of anywhere else to go! If anyone at Xilinx reads this, the webcase number is 915564, and I would dearly like to get some progress on it. The board is just sitting here, and I don't want to change the DIP switches and possibly break it...
Simon.