f#$king panasonic

Sep 20, 2006 13 Replies

Sorry to post so many times in one day. I have a fax machine that I'm trying to fix. Panasonic want $350 to fix it but I know what the fault is and it's just a faulty cpu board. They tell me the part no on the board doesn't exist but won't take the time to look up the correct part no for me. It's the typical run around, the people who sell the parts don't have the manual but when I ring the people with the manual they won't tell me what the part no is. Panasonic just fob me off to their service agents. Everyone I ring tells me to ring someone else. Is there any way to find out the correct part no?



The model is kx-fc195al and the board if PFUP1320ZA if that's any use.



Many thanks Michael


Personally I would go buy another brand , but not a brother . How much would a complete machine cost if you cant get the part ?

I'll find the part number if you like. Can you please advise of the approximate age of the machine as this would make it much easier to look up.

Regards James

Actually, they are all the same. No one gives a f*ck about you. deal with it. You are one person in a million.

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Michael, ignore "The Real? Andy", he obviously has a chip on his shoulder. Try "Speedy Spares" in Melbourne. If I remember correctly from my repair days, they are an agent for Panasonic service and might be able to supply, (sell), a schematic. ... Donkey

If you don't give a f*ck, why did you bother wasting everyone's time by posting?

... Donkey

The same reason you replied.

On Wed, 20 Sep 2006 16:45:14 +1000, "Michael C" put finger to keyboard and composed:

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DIGITAL BOARD ASS'Y (RTL) p/n NPPFWP1FC195AL MAIN P.C.BOARD ASS'Y (RTL) p/n NPPQWP1D410ALR

- Franc Zabkar

Please remove one 'i' from my address when replying by email.

I think he was just referring to the manufacturers/distributors attitude to a customer wanting parts/schematics, and wasnt directly insulting the original poster.

If this is the case, he is 100% right, and it would be just as bad no matter what brand of Fax he bought.

I went through the same s*it a decade ago with a Toshiba fax we had here (ended up tracing the circuit myself and replacing the faulty IC) and even worse with a sharp fax that belonged to a customer of ours.

Neither company wanted to help or supply parts/schematics.

Note that at the time, a fax machine was a MUCH more expensive item to replace, and was worth repairing.

Unless you had some really specialised machine now that cost big $$, I doubt that most repairs would be viable when you look at the cost of new machines.

I am glad someone understands.

Furhtermore, there is very little difference in quality between manufacturers these days. They are all the same. A few of the ultra-cheap varieties may be worse, likewise some of the big name epensive units may be better. Check the bell curve.

Exactly. A $200 fax to a business is nothing these days. Replace it, the hours you waste fixing it is the hours you waste not promoting your business.

Sorry Andy, I misunderstood your reply. When I read it now, in the clear light of day, it comes across differently. Please accept my apology.

... Steve (alias Donkey D...)

It's 18 month old but possibly an older model. The boards say 5-feb-2003. Looks like Franc has the answer from the web.

Michael

You're absolutely right, I would be better off doing some extra work and just buying another fax, but somehow I can't help but try to fix it. :-)

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Thanks Franc, I'll give them a call tomorrow.

Michael

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