Dear sir/ madam
Since a few months I have got a brandless portable USB-MP3 player, type "MP-Chart". The last time I plugged it in the USB port of my computer a "starting..."-message with an hourglass on the LCD display appeared. Since that message appeared my computer doesn't recognize the device anymore. The starting-message won't disappear. Even when I remove the batteries for a while, or when I turn the MP3 player on and off, or when I reconnect the device in the USB for a several times, I still see that frozen message with a non moving hour glass. Unconnected the message also appears. The day before the (clinical?) death of my MP3 player I put some files on the device, but one file was damaged according to the player. I thought it was just an incompatibility problem because the file worked on my computer. But when the voice recorder of my MP3 player couldn't save a file, I deceided to format the memory. After formatting the device worked without any problems. But not for long... I use the operating system Windows 2000, and I'm not sure if I formatted the device in FAT. According tot the manual FAT32 can harm the memory. But I guess the format program of Windows should give a message like: "Are you sure you want to format this device in FAT32? It is another system". I am very sure the problem has nothing to do with the drivers: the driver is installed and I tried the device in several computer. Same reaction of Windows. :-(
How can I reset the device? Is it possible that the microcontroller software is damaged or erased?
Yours faithfully,
Jo Luijten