Possible fix: Norton Ghost error 36000 processor general exception

Jan 05, 2006 0 Replies

I've now seen two mother boards get this error when running Norton Ghost. In both of the cases, the problem turned out to be a faulty CPU chip - one a Pentium 3 850MHz, and the other a Celeron 2.2GHz. For verification, I Moved the CPU chips to other motherboards, and the problem follows the chips. I figured I'd post this so it'd be archived for someone else's use.



This is the pertinent part of the error log from the P3-850 machine:


********************************* Date : Thu Jan 5 07:25:06 2006 Error Number: (36000) Message: A GeneralException occurred Version: 7.50 (Dec 1 2001, Build=335) Command line arguments: Active Switches : No Switches specified in options panel or ghost.ini ProgMode : PROG_LOCAL PathName : DumpFile : DumpPos : 0 File64 buffersize : 0 FlagImplode : 0 FlagExplode : 0

Mouse IRQ Status : Not in IRQ(0) Processor exception Generated at HardExceptionHandlerDjgpp.cpp:314



Program Call Stack main sub_main AttemptOperation CopyMainline CopyDiskToFile WinDiskToFile WinGetDumpFile FileReq



Exception code: 0000000e Page fault Error: 0004 Registers: EAX=00000000 EBX=00000000 ECX=0031a5cc EDX=00000000 ESI=0032145c EDI=00000000 EBP=002f7ac0 ESP=002f7aa8 EIP=00051c50 FLG=00013246 CS: sel=00af base=10000000 limit=0039ffff DS: sel=00b7 base=10000000 limit=ffffffff ES: sel=00b7 base=10000000 limit=ffffffff FS: sel=00bf base=00000000 limit=0010ffff GS: sel=00bf base=00000000 limit=0010ffff SS: sel=00b7 base=10000000 limit=ffffffff



Application stack: 002f8784..00278784 Exception stack: 002786c8..00276788



Call frame traceback EIPs: 0x00051c50 0x0003f36e 0x00040999 0x0003e312 0x000947b6 0x00053a75 0x00033b0a 0x00053a75 0x0003a581 0x000542b7 0x000066a8 0x00092e9c 0x0005a07b 0x0005a3d0 0x000700ad 0x0000220c 0x000024f5 0x00004765 0x00003979 0x001be152



Fat details: SRC: FatType..........16 first_sect.......63 ClusterSize......16384 clusters.........51266 root_next_avail..0 data_next_avail..0 dir_sector.......0 root_sector......403 data_sector......435 FAT_sector.......0



NTFS details:



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NTFS Global Flags:



---------------- contiguousWrite=1 forceDiskClusterMapping=0 inhibitCHKDSK=1 ignoreBadLog=0 ignoreCHKDSKBit=0 enable_cache=0 xfrbuflen=0 last_attr_type = 0



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