I recently purchased two "switched" surge suppressors from MCM. (Turning on a master device turns on all the devices connected to the "controlled" outlets. I use them to switch my power amps on and off with the electronic crossovers.)
One was defective -- the controlled outlets shut off after about 1 second -- and I returned the unit for replacement. Much to my surprise, they refunded the full shipping charges. I also got very courteous treatment over the phone.
well slap my ass, doesn't that just take the cake!
They can afford it. Their prices probably average at least 20% higher than they need to, and their freight and handling charges are inflated.
Mark Z.
I usually check prices among dealers before buying anything. The $24 (each) these items cost seemed reasonable, and shipping /was/ "free". MCM's prices on their "house" items (of which this one) do seem to bounce around, sometimes quite a bit, so it makes sense to wait for a "sale".
There is no "free lunch". But it's nice to have decent customer service for a change. You can't have that, and the lowest price, at the same time.
PS: It's so easy to complain about bad service, that I thought it appropriate to compliment good service. This group's responses have generally had an implied tone of "You're really an idiot", which I don't appreciate.
Just to be clear - if anyone suggested you were an idiot, it wasn't me. Certainly no such was intended.
Later.
mz
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