Help with LCD monitor problem

Today I received a used LCD monitor that I bought via a forum. My nephew lives in the same city as the previous owner and checked it out for me before paying for it and then shipping it to me. It must have received some hard bumps during transit because it's not working properly now. The model is BenQ G2420HD.

It powers up and detects input signals - and goes into standby when it doesn't receive one - but the screen stays lit up for only about 2 seconds after power-on. It displays whatever image is present when powered on - whether it's the manufacturer's logo or a desktop image - and then abruptly goes dark. Even while it's lit, the display is rather dim. Not quite hard-to-see dim but considerably dimmer than normal viewing brightness level. It seems to be uniform over the whole screen.

I'm assuming that it's a backlight problem, but I have enough experience to know that things aren't always what they seem. I used to do a lot of repairing work in the past but I'm rusty and much of my experience was before everything went digital. I have a general idea of how LCDs work but not the details of a modern monitor. I opened the back and checked for obvious things like loose connectors, cracked PCB, leaky/bulging capacitors, etc. I haven't gone into the CCFL unit yet.

I'll really appreciate any suggestions.

Reply to
Keimah
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You are correct, that is the symptom of a backlight problem. Whether it's the CCFL or a cap in the inverter is the question. If the monitor has dual lamps, they wouldn't both go bad, so I'd say inverter.

The inverter circuits I've seen don't have too many caps, so, as a first attempt, I'd suggest replacing them even if they look ok.

You probably don't need to replace every cap in the power section; the inverter is usually on its own, away from the other supplies, since it provides high voltage.

Good Luck.

Reply to
Randy Day

Assuming that your buyer viewed the device on a computer before purchasing it, and it was OK, Something happened in shipping. A broken backlight is more likely than a bad cap in that scenario. If one of the backlights is damaged, you'll see the other one light until the protection circuit shuts off the inverter.

Depending on exactly what you mean by "inverter"... I've seen more than one where the cap in the supply to the inverter was the cause. High ESR...overvoltage peaks... took out one of the fets in the high voltage inverter.

Reply to
mike

Nope. Shock would kill it completely, usually by breaking either the LCD or the CCFL backlighting tubes. More like it wasn't working before it was shipped and you were sold a monitor with a known problem. It happens all the time on eBay. Send the seller a nasty message demanding your money back, unless you want to fix it yourself.

Follow Arfa Daily's troubleshooting advice with the flashlight. If you can see a faint image, then tear the monitor apart and look at the power supply inverter PCB. Look for bulging caps, exploded parts, and a burned PCB. All are common and repairable. What's not easily repairable is a shorter LCD backlighting transformer.

You can buy a rebuild kit or a replacement board: I could not find a capacitor and semiconductor replacement kit for the BenQ G2420HD. Sorry.

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Jeff Liebermann     jeffl@cruzio.com 
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Reply to
Jeff Liebermann

I haven't stripped it down to where I can see the CCFLs themselves but since there are four 2-pin connectors coming from the lamps to two inverters, I assume that it has dual lamps. Id that a reasonable deduction?

OK. I'll also check the high-voltage coupling ceramic caps for leakage and nominal values.

There are what appear to be two independent inverters on the main power supply board.

Thanks.

Reply to
Keimah

Yes, he observed it in operation both at the seller's place and at his own. He's a typical techno-savvy young man and I'm confident that he would have noticed any major fault.

At the moment I'm inclined to think that's the case.

..........

Will check that.

Reply to
Keimah

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