Read the instruction manual, in case there is a procedure that must be done to reset the lamp timer. Some sets, if the timer is over-run, it will not illuminate the lamp. I assume you called for tech support in case the fault is something that you can fix as a user.
As for sending a set for service across the boarder to the US, this is a little involved. You will have to fill out a detailed export declaration. It is important that in the declaration, you mention that the set is going across the boarder for service, and that it will be returned back to Canada after the service has been done. The details of the set must be listed, such as the serial number, model number, the original purchase value, where it was manufacture, and its size and weight.
The service people on the other end, when sending he set back, will have to fill out a US NAFTA agreement form indicating that the set has been serviced, and they will have to make a declaration of the cost of the servicing.
When the set crosses the boarder in each direction, you or somebody, will have to pay the brokerage. Most major carriers have their own customs brokers, or you can appoint one.
Most brokers charge about $45.00 in Cdn dollars, up to a value of goods or services for the first $1000.00. After the first $1000.00 in value, they will charge an additional fee of about 0.5% on the value declared.
On your end, you will have to pay the Canadian GST on all the costs in each direction, plus any service fees.
When shipping by any carrier, something as large and as heavy as a typical Plasma or LCD display will be very expensive.
I would not recommend to ship something like a TV display by ground, because of the extra handling and the vibration and bumps that it will have from being on a truck. When they fill the trucks, they pile all the boxes on top of each other. Some of these boxes are very heavy.
When packing anything to be shipped by carrier, make sure that it is packed well enough to be able to take rough handling, and have heavy boxes piled on top. Putting fragile labels on the box will not make much of a difference. These labels only look good to the customer.
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JANA
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"Dani" wrote in message
news:1168638914.984385.271640@s34g2000cwa.googlegroups.com...
Mitsubishi DLP T.V. Model # WD 57831 made/sold in the USA, customer is
now in Canada.
The lamp light was flashing, unit was dead, Mitsubishi in the USA sent
a free bulb, & the
customer put it in, now there is sound, no raster, & the timer lamp is
flashing. Has anyone
worked on this model ? Are the light engines known to fail in these
units ? Or is the ballist ?
is there any special "reset" for these to get them going after
replacing the lamp ? I have no
info, or parts listing on this unit at any of my Canadian, or US sites.
What's the best way to send a big DLP ( Digital Light Processing) T.V.
to the USA for
warranty repair, to get it insured for the full value, in case it gets
damaged? Don't have
the original packaging, & the T.V., is worth about $ 4,000.00. Nobody
will touch it here,
as it's only sold in the USA. It's Mitsubishi. Thanks, Dani.