Yup. In 20 years we've had that problem occur twice at our house, with the usual weird symptoms (e.g. lights getting *brighter* when you turn on something else). In both cases it was due to a squirrel chewing through the neutral wire, in the drop between the pole-pig transformer and our service panel.
In both cases, reporting a "low voltage / high voltage" situation to the power company resulted in a rapid response... the last time it happened there was a truck rolling up outside our door within about
20 minutes. PG&E considers this a problem which requires a rather urgent repair, due to the potential for equipment damage, fires, and so forth.If the neutral isn't actually open, then a persistent 20-volt neutral-to-good-ground differential would indicate a really huge current draw on the circuit... probably well more than the wiring is rated for. The National Electric Code seems to allow for only a 5% voltage drop for a fully-loaded circuit.