Reposting since it appears the previous message did not post.
My college aged son's 16-month old 20GB IPod (2nd generation I believe) died a few days ago. The LCD display is still working and the battery seems fine as well. When the USB cable is plugged into to computer, it charges the battery and displays the "do not disconnect" message, but does not ever autostart the iTunes application. The "hold" button also displays properly on the LCD, but no other front panel buttons do anything at all. (It will not shut off and requires the battery be exhausted before shutting down).
Since there really is not much to the device and the battery and display are working properly, I suspect the PCB is likely good and the fault is most likely a crashed hard drive. Does anyone have any experience with repair of the iPod device? Can the drive be easily replaced? How does it open (no screws so I assume the plastic face/cover snaps off the polished metal backing, but there are no "pry slots" and the fit is very tight. Any advice anyone can offer?
If I'm not able to repair it, then can someone provide suggested mail/web repair sites and approximate prices to replace the drive? Also, is this typical of the lifespan? My son says it was used extensively over the time period, but never dropped or physically abused. Thanks in advance.