Occasionally folks here ask about approaches to SMT soldering on a hobby/prototype basis. The answer often seems to be "it works fine to do it with a fine-point soldering iron."
Desoldering, though, is a little trickier. Even with solder wick, it is very hard to remove enough solder to actually detach a component, especially if you want the component to survive being detached (often not necessary). With SO chips it is possible to go one lead at a time and bend it up with tweezers, but it's a slow approach.
Hot air rework stations are reputed to be a useful tool, but they're generally pretty expensive, for a small shop, so I've been very hesitant to plunge in. I finally did, and wanted to report my initial results.
I bought a fairly cheap Chinese hot air station, an Atten 850D, from "Acifica", who sell on eBay and Vendio. The transaction (through Vendio) went very well: I got very quick responses to emailed questions, and they have a physical address and a phone number (I tend to distrust eBay entities who don't). I got email feedback every step of the way (order received confirmation, shipping confirmation, tracking number), and they shipped the next business day. The unit was very well packed. Total price was $268 including shipping, for a digitally-controlled hot air rework station and 8 nozzles. (It's possible to find cheaper hot air stations, but you can easily pay >$30 each for nozzles.)
Upon receiving the unit I put it right to work, replacing an SOIC-16 chip on a moderately dense board. I was impressed at how easily it went: this is definitely the best way to unsolder SMT stuff I've found. Practically instant, with no ill consequences to anything else on the board, and the removed chip is intact and unblemished.
The Atten 850D seems to be of adequate quality. The manual is pointless - a photocopied page or two of badly translated Chinese - but the unit itself quickly comes to temperature and seems to regulate well, has good control over airflow and temperature, and feels pretty solid. Nozzles attach easily and they seem to have provided a useful assortment; they're Hakko compatible in case replacement is needed.
Hope this helps any other small shops considering similar issues.
Disclaimer: I have no association with any of the mentioned entities except as a satisfied customer.