Well, that worked when I was doing this for &hughmultinationalwithdeeppocketsandmuchpurchasingclout, not so much for a small company. However, in this case the specs pretty much are in our control or at least we approve of any changes. It is a "custom" part for our application. However, this is a really manufacturing issue, sot so much as a spec issue. They claim that the current construction was RoHS compatible when it seems it has problems with the high temperatures that RoHS requires. BTW, this isn't unusual for passive components - caps are another problem area.
Not really.
Well, that's really what I'm afraid of. OTOH, the risk is really manufacturing pain until they can correct the problem. We have a screen that'll catch 100% of the failing devices. Getting the screen into ICT will take a little more time.
I'm not sure there is a different approach than "try something else" an this point. They can't seem to duplicate the problem. We sent 200 back to them for a heat/test cycle. Of the 200 we had 10 fail after reflow. These had shorted windings (melted insulation). It's clear, at least to them, that it's an insulation problem, which *should* be solved by better insulation (and they've agreed to eat the cost).