I bought a Coleman PowerMate Generator (ProGen 5000) about 3 years ago. Saturday evening about 5:00pm the power went out. The power co. arrived about 7:00pm spent an hour testing and said "I think the problem is a bad transformer." He left the scene. I have several freezers that I needed to keep frozen. I pulled out the still unopened generator box and put the wheels, feet and handle on the generator. I put oil in the engine and went to get gasoline. (The price of gas really sunk in when 2- two gal cans cost me $16.00) I started the generator, plugged in all the freezers and noted indicator lights were on. I logged all the temperatures and noted after about an hour and 15 minutes all temperatures were lower than originally noted. Everything was working as it should. During all this time we had missed supper so went down the road for a bite to eat. We returned within 45 minutes, the generator engine was running but I had no indicator lights working. Somewhere around 10:30pm the current stopped flowing. The circuit breaker had not tripped. The power company was back with a crane and transformer, they installed it and power came back on at 12:00am. They did good! All the food is fine. Today I called Coleman PowerMate and the recording said they have no services rep available at this time. I thought maybe they weren't open yet so I waited an hour and called again, same message. I checked the internet, The company is closed, employees have been laid off.
They are being sued for overrepresenting specifications and service problems.
Hope you had a better weekend. Mike
PS. Sunday I found out my brother-in-law bought the same unit, his only worked a short time also. He bought a Honda.