RS are getting to be real dick heads if you ask me. We have had an account with them for over 20 years spent 10's of k with them, never a credit problem, never been put on stop.
We had a couple of outstanding invoices totaling less than L3.70. They didn't send a statement, I figured they were not bothered about being paid straight away (the lost interest on L3.70 for a year would not cover the cost of a stamp to post a cheque never mind their processing costs). I was actually kinda impressed by what I assumed was a refreshingly sensible approach to tiny outstanding debts but thought I would get a statement eventually if I didn't place further orders in the mean time to make it worthwhile.
Unusually we didn't need to buy anything from them in the following 3 months and no statement was received. Then suddenly a letter turns up, no statement but copies of the invoices demanding payment by return and threatening to put the account on hold. I sent them a cheque the following day. Strangely the day after that I needed some particular diecast cases which I could only find in the RS catalog. So I phone through an order and get told the account is on stop and how was I going to pay?
I moaned to a particularly dumb individual in their accounts department who said they don't send out statements for balances of less than 5 quid, and also despite what the letter said the account is put on hold when it is sent. I moaned to my local rep (who from the days when they used to visit regularly has drunk much more than L3.70 worth of my coffee) even he didn't seem to grasp the stupidity of the situation.
I then placed the order on credit card, for which the transaction charges would exceed the L3.70 I had owed them, hell the cash back *I* get out of the transaction charges would let me borrow L3.70 for a couple of years.
Anyway f*ck em, when I can't avoid buying from them I'll stick to using the credit card in future.