Over the last 3 years, on about 400 line items, I have had an array of problems, yet I keep on going back. Things like:
- Sending the right part, with the wrong cardstock in the bag (1/8 vs 1/4 watt resistors).
- Sending 2 nylon washers sandwiched between 2 connectors, when I had ordered 4 connectors.
- Shorting me the same connector on a different order.
- And other similar mis-pulls.
With every mishap to date, I have never had a situation where the sticker on the bag didn't match what was inside the bag. So I always check that all the labels stapled together have the same sku when an order arrives.
In every case, Digikey has replaced the parts w/o question, and usually had them on my doorstep the next morning...even when I told them not to worry about it, or that any shipping method was fine.
One thing that always has confused me about Digikey is their inconsistency in how they pack their products. Sometimes a particular IC comes in an air-tight, moisture-proof bag with a humidity sensor, and other times that same IC is loose in a regular bag. Sometimes parts have styrofoam to protect the leads, other times antistatic foam, and other times arrive with bent leads, and no foam (all the same part number). It seems that Digikey doesn't really have any set rules about how they package parts.
Just a warning: Don't ever buy heatshrink tubing from Digikey, unless you are buying a lot of it. On an order I was paying for overnight or 2nd-day delivery on, I added 3 4ft sections of heatshrink tubing as an "it would be nice to have more of this" last-minute addition. When it arrived, I got two boxes: All my parts in one, and a 2nd 5ft x 5" x 5" box containing my heatshrink tubing. On the bag inside was a nice sticker: "Do not bend". $5 in product + $20 in shipping made that the most expensive heatshrink tubing I ever purchased.
But, as I said, I keep on going back. Digikey's online catalog with parametrics is great when I'm looking for a part to do X and don't know who makes them, or even what is available. And, to get back onto topic, they generally have the parts I want in stock, and always have shipped on time.
- Nathan