Digikey policy change on backorders

Jul 05, 2005 33 Replies

Over the last 3 years, on about 400 line items, I have had an array of problems, yet I keep on going back. Things like:

  • Sending the right part, with the wrong cardstock in the bag (1/8 vs 1/4 watt resistors).
  • Sending 2 nylon washers sandwiched between 2 connectors, when I had ordered 4 connectors.
  • Shorting me the same connector on a different order.
  • And other similar mis-pulls.

With every mishap to date, I have never had a situation where the sticker on the bag didn't match what was inside the bag. So I always check that all the labels stapled together have the same sku when an order arrives.

In every case, Digikey has replaced the parts w/o question, and usually had them on my doorstep the next morning...even when I told them not to worry about it, or that any shipping method was fine.

One thing that always has confused me about Digikey is their inconsistency in how they pack their products. Sometimes a particular IC comes in an air-tight, moisture-proof bag with a humidity sensor, and other times that same IC is loose in a regular bag. Sometimes parts have styrofoam to protect the leads, other times antistatic foam, and other times arrive with bent leads, and no foam (all the same part number). It seems that Digikey doesn't really have any set rules about how they package parts.

Just a warning: Don't ever buy heatshrink tubing from Digikey, unless you are buying a lot of it. On an order I was paying for overnight or 2nd-day delivery on, I added 3 4ft sections of heatshrink tubing as an "it would be nice to have more of this" last-minute addition. When it arrived, I got two boxes: All my parts in one, and a 2nd 5ft x 5" x 5" box containing my heatshrink tubing. On the bag inside was a nice sticker: "Do not bend". $5 in product + $20 in shipping made that the most expensive heatshrink tubing I ever purchased.

But, as I said, I keep on going back. Digikey's online catalog with parametrics is great when I'm looking for a part to do X and don't know who makes them, or even what is available. And, to get back onto topic, they generally have the parts I want in stock, and always have shipped on time.

- Nathan

I've occasionally seen problems with SMT resistors and caps. Order a

47 Ohm resistor and get a 47k resistor which our stocking folks didn't catch either. Of course, I've also slipped up on digits and been mildly surprised what's in the box.
Mark

My personal experience with Digikey amounts to about 400-500 line items, and I have had zero errors.

- Don Klipstein ( snipped-for-privacy@misty.com)

It seems that Newark has improved its services a lot. It charges 8$ for overnight shipping and 5$ for handling ($CAN).

Last time I ordered from Newark though, it was indeed shipped the same day, but it got stuck for brockerage...

Yvan

Newark InOne is currently doing a good job, though for some reason I recently got an order of two items in two shipments a day apart (no extra charge for shipping the 'backorder', which was shown as being in stock in Chicago).

Best regards, Spehro Pefhany

"it\'s the network..." "The Journey is the reward" speff@interlog.com Info for manufacturers: http://www.trexon.com Embedded software/hardware/analog Info for designers: http://www.speff.com

Speaking of Newark, I've had a very positive experience with them. I had perused their website, logged on just to see their catalog and what-not, and, possibly coincidentally, just at the time when I had a project come up where I needed to buy a couple of hundred dollars' worth of parts, a Newark salesman called me. Presumably triggered by my logging into the website. So, I told the salesman that I was interested in some resistors and transistors and misc. - he opened an account for me! I placed my order on the spot, they shipped it forthwith, and sent me a bill. I also got some parts from Mouser for the same project, but they didn't open an account - they just shipped the parts and billed me. Altogether an entirely pleasant and productive relationship. And they got the order right, which is, like, "Isn't that their _job_?"

I was very pleased with both, and intend to use them next time I can afford to buy parts in advance out of my own pocket for a client's project. (speaking of consulting fees! ;-) )

Cheers! Rich

"We fired our guns and the British kep' a-comin. They wadn't quite as many as there was a while ago. We fired once more an' they began a-runnin' On down the Mississippi to the Gulf of mexico.

(refrain)

Anybody else remember any more of that song?

Thanks! Rich

...

Thanks! Rich

Try this ....

formatting link

Blakely LaCroix Minneapolis, Minnesota, USA

(nip)

Well, in eighteen and fourteen we took a little trip along with Colonel Jackson down the mighty Mississip. We took a little bacon and we took a little beans, And we caught the bloody British near the town of New Orleans.

We fired our guns and the British kept a'comin. There wasn't nigh as many as there was a while ago. We fired once more and they began to runnin' down the Mississippi to the Gulf of Mexico.

Well, I see'd Mars Jackson walkin down the street talkin? to a pirate by the name of Jean Lafayette [pronounced La-feet] He gave Jean a drink that he brung from Tennessee and the pirate said he?d help us drive the British in the sea.

The French said Andrew, you?d better run, for Packingham?s a comin? with a bullet in his gun. Old Hickory said he didn?t give a dang, he?s gonna whip the britches off of Colonel Packingham.

We fired our guns and the British kept a'comin. There wasn't nigh as many as there was a while ago. We fired once more and they began to runnin' down the Mississippi to the Gulf of Mexico.

Well, we looked down the river and we see'd the British come, and there must have been a hundred of 'em beatin' on the drum. They stepped so high and they made their bugles ring while we stood by our cotton bales and didn't say a thing.

Old Hickory said we could take 'em by surprise if we didn't fire a musket til we looked 'em in the eyes. We held our fire til we see'd their faces well, then we opened up with squirrel guns and really gave a yell.

We fired our guns and the British kept a'comin. There wasn't nigh as many as there was a while ago. We fired once more and they began to runnin' down the Mississippi to the Gulf of Mexico.

Well, we fired our cannon til the barrel melted down, so we grabbed an alligator and we fought another round. We filled his head with cannon balls and powdered his behind, and when they tetched the powder off, the gator lost his mind.

We?ll march back home but we?ll never be content till we make Old Hickory the people?s President. And every time we think about the bacon and the beans, we?ll think about the fun we had way down in New Orleans.

We fired our guns and the British kept a'comin, But there wasn't nigh as many as there was a while ago. We fired once more and they began to runnin' down the Mississippi to the Gulf of Mexico.

Well, they ran through the briars and they ran through the brambles And they ran through the bushes where a rabbit couldn't go. They ran so fast the hounds couldn't catch 'em down the Mississippi to the Gulf of Mexico.

We fired our guns and the British kept a'comin. But there wasn't nigh as many as there was a while ago. We fired once more and they began to runnin' down the Mississippi to the Gulf of Mexico.

Enjoy.

John

I have also had Newark send me two separate shipments, each with a shipping charge, for a single order having multiple line items.

The reason: They have more than one warehouse, and different parts are stocked in different warehouses. I have had single orders shipped in sets of two shipments, one from Chicago and one from somewhere in South Carolina (if I remember correctly).

- Don Klipstein ( snipped-for-privacy@misty.com)

And why would you want to do that? Direct connection to PCB saves a cable and thus saves cost, assembly and a possible failure source. But ofcourse all depends on the possibilities of placement and construction in the particular equipment. :-)

Stef (remove caps, dashes and .invalid from e-mail address to reply by mail) I\'m shaving!! I\'M SHAVING!!

Apparently written in about 1935 by a history teacher, to make his lessons more interesting. The main thing that went wrong (for the Brits) at the BONO seems to have been that they forgot to bring the scaling ladders. That left them standing in the open, unable to storm the defences, an easy target for the American defenders, and picked off one at a time until they broke and ran.

Paul Burke

Newark are associated with farnell, and over here in the UK they don't charge for delivery to account customers. I wonder how long this can last- they have been making losses for several years now, I don't know how much due to postage.

Paul Burke

Join the Discussion

Have something to add? Share your thoughts — no account required.

Didn't find your answer?

Ask the community — no account required