OT: Incorrect Energy Australia TOU bill calculation

Apr 13, 2019 3 Replies

Just a heads up.



I've noticed that Energy Australia are failing to apply daylight saving time when calculating the bills for their TOU customers. If you're on such a tariff, then depending on your pattern of usage, this could result in a significant overcharge.



Sylvia.


Sylvia Else wrote on 13/04/2019 1:45 PM:

Umm, for the uninterested, what's a TOU customer??

I was with EA, but have just changed to Tango!

Daniel

Time Of Use.

The amount you pay per kWh depends on the time of day - higher during the afternoon and evening, lower at night. Medium at other times. So if they don't adjust for daylight saving time, then each price band starts an hour late.

Sylvia.

Thanks for explaining. ;-)

Daniel

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