I just noticed that the image on the box shows the fridge containing products which appear to be for the Australian market - Schweppes lemonade, Sunkist, Coca Cola. If DSE went to the trouble of designing the box, including a photo shoot, why couldn't they have rewritten the one page warranty? LOL
-------------------------------------------------------------------------- Hate to break the news, but most of these brands are commonly available overseas.
There isn't anything new about poorly translated documentation with imported consumer goods, its been going on since the 1970's that I can remember, and probably earlier.
The cost of actually rewriting the warranty and instructions probably isn't that much, a competent person could probably rewrite the entire thing in a short time, but the cost of printing possibly thousands of copies, and paying someone to open 1000's of boxes, replace the booklets, and reseal them would probably be the big killer :) Doing this with every different consumer product in-store would be a massive undertaking.
Most consumers probably don't give a damn either, many won't ever have a fault with the device within its expected life-span, and therefore won't need to make a warranty claim. Many of those who do have a fault with the unit will simply toss it out and won't claim (will just buy another), (this could also be the case if they are required to post it back to the importer for warranty claim, and the postage both ways is a significant portion of the purchase price of the item) The few unsatisfied buyers that are left would probably bring the thing back and complain regardless of the documentation (or lack of) :).
In my experience, on the very few occasions I have had problems with purchases, I have found most Aussie retailers Big W, Coles, DSE etc are quite reasonable with replacing / exchanging obviously faulty goods, even if you have lost the docket etc. (Most will even refund without a problem if you simply change your mind and return item in re-sale able condition)
I appreciate your point of view and agree it could be a costly exercise opening every box and replacing the instructions. However should it be proven the instructions (due to translation errors) were misleading and this resulted in death or injury to the user, then I think companies importing goods / retailer selling the goods with dubious instructions may very well rethink their obligations when they get sued.
It would not cost much to print an amended instruction book and affix it to the outside of the packaging in one of those resealable bags (something like those packaging notes for customs for instance).
They should take the first sample product and do some basic tests (presumably they still do this anyway - although I have doubts). The misleading instructions should become all too apparent. A revised version should be written, passed back to the manufacturers for printing & inclusion in the original box.
Much better way of doing it, but of course importers are too lazy.