I know several servicers have dropped Philips recently because of hassles getting credits, lack of payment for labor, and the general lack of support. Have any of you had similar experiences? Is it getting better or worse?
These are recent remarks from one servicer in an exchange on the matter...
Its been a fight for a few months now. but working on it , I'm not one to give up to easy, but I have given them many chances, the latest is all my labor rates have almost doubled, to accommodate for the mess. they just have to say yes or no. and I've told them why, takes 2 hours to fix the set, 1 hour of travel and 4-5 hours to get the paperwork all done. basically a full days pay for any call. Used to be half a day, and thats bad enough. all they really have to do is pay the bill that they agreed to do before I did the job. its really that simple, just like a checkout line in a grocery store, they ring it up, you pay or dont' get the goods.
Are the problems universally bad or just with a few servicers? Everyone that I know that does warranty work for Philips hates dealing with them.
Leonard