Hello Bill,
That sounds a bit unfair. The HR folks I have worked with let me take over whatever I wanted in the hiring process. Resume scanning, phone calls, whatever. They did the jobs I didn't want or could not do such as background checks etc. And yeah, they even let me hire numerous outsiders in an industry where that is frowned upon. Because I really wanted to.
Where HR is a huge help is in most crisis situations. I mean, what are you going to do when someone has a miscarriage right there at the company? Or what do you do when someone has a hardcore alcohol problem? Or when there is an alleged harrassment case? Luckily I had a smooth sail most of the time but it sure felt good they were there when the need arose.
Not in my life.
Sure they didn't understand. How could they? That's why HR brought the whole stack to my office, less the ones with gross typos in there which they knew I wouldn't consider anyway.