Prima ...can anyone get a hold of them???

I do warranty work for Prima out of B.C., Canada, & have been many weeks trying to get a hold of them, by E-Mail, & phone! Anyone doing their waranty, & having the same trouble? I can call them on two phone lines at the same time, & not ever get a human, no call backs, or answered E-Mails! I MUST get my programmed EEPROMS, & CPU's from them, & can't get them elsewhere! Are they going out of business? I'm soon going to have to drop them as a warranty company! Thanks, Dani.