This is a very wise decision, imho. I think, that on-line purchase of fragile goods and delivery by mail always carries a considerable risk of receiving the article damaged - be it, because the sender broke it before or while packaging, because he packed it not well enough, because the delivery service threw it around, because a heavy other parcel was thrown onto it, or because the buyer dropped it himself while carrying it to his workbench, or because of something else.
In the end, the problem imho is, to prove to the judge without doubt, what really did happen.
The solution I prefer is, to buy such goods from sellers located near to my place, so I can drive over, eventually have it shown to work, and to bring it home myself. This way, I often meet nice people, too.
Regards, H.