Regarding problem in my NVGS-15 MiniDV Handycam

I have purchase done handycam 2 yrs back, now when I insert the mini DV casette inside the cam, push to reset messege appears on the LCD screen and Camera Halts. No playback or Recording. Remaining all features like snap, PC interface, snap view are working fine. Can I get the solution for this problem and schematic for this handycam.

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