Computers perform many jobs that previously were performed by people. Will computer-based transactions and expanded e-commerce eventually replace person-to-person contact? From a customer's point of view, which is better? Why or why not?
When I'm looking for a part to solve some problem, an experienced counterman can help a lot. OTOH, I'd rather deal with a computer than a human who's running in bot-mode, like most fast-food counterdroids. You expect a computer to act like a machine, but it's damn irritating to encounter something that looks just like a human, but acts like a machine, and a rather stupidly-programmed machine at that. You know:
"Hamburger, no cheese, just ketchup, fries and a Diet Coke."
"Yawantcheezeonit?"
"No."
"Yawantfrieswiddat?"
"Yes."
"Whatkindadrink?"
AAAAARRRRGH!
Then the burger arrives with everything _but_ ketchup.
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