It can be worse. Have you tried the ST site lately? The only way to find the SPICE model for a part was via a web search engine, theirs did not find their own (!) part. Then there is usps.gov. Yesterday I had an outgoing overseas letter of 1.4oz, so more than the usual 1oz worth of postage. Under rates ... nothing, except useless stuff like lists of things you can't send. Then they have a "calculator". No matter how often I clicked, it came back with a postage of $18.20 and sometimes "no product was selected". So I just doubled the usual postage and crossed my fingers that it's enough.
Oh, and if Tek is somehow dear to your heart write to the CEO. That is usually the one and only way to find someone who will listen. At one large semi mfg where I did that this triggered a midsize earthquake, and change happened prontissimo.
The rapidly rising level of incompetence found among web site programmers is mind-boggling.
Now that might be a programmer issue. Silly to not let a user include fractions of an ounce. Expecting a user to know that this value has to be rounded and giving an error like, "no product was selected" is total crap!
In the case of Tek, yes. Although if I were a programmer and someone told me to do such stuff I'd consider that writing on the wall. Time to look around. In the case of USPS stating "No product selected" while one was selected is clearly a programmer error. And no such excuse as "Oh, that only works on IE" :-)
I suspect s/might be/probably is/. Same issue with telephone numbers, credit cards, etc. The *machine* should be able to accept any reasonable format from the user and convert that to its own internal format. Lazy "web developers" more interested in appearances than functionality and the damned kids won't stay off my lawn! ;-)
I ran into something like that with an equipment manufacturer that sells through distributors, reps, and dealers. They demanded that the manufacturer take down its web site and refer all prospective sales to the dealers. The compromise was that the manufacturer would setup a login system, that would record contact information, and forward them as leads to a designated dealer by territory. My guess(tm), is that something like this might be happening with Tek.
The next step is possibly to refer all documentation, support, and repair issues to the dealers, which will effectively destroy service.
Jeff Liebermann firstname.lastname@example.org
150 Felker St #D http://www.LearnByDestroying.com
Yeah, last time I got info from Tek I subsequently received a telephone call from the local distributor referring to the products in question specifically.. unfortunately for them, I had to tell them that I had already ordered and received the scopes from an outfit in California weeks before, and their service and price was considerably better, so don't bother darkening my virtual doorway again.
Of course Tek scopes used to be better than Agilent's (not to mention Rigol's) and easier to use, so you may be condemning yourself and you employees to years of inconvenience to save a minute of work on a web- site, but that's your choice.