now
to
he
rSyliva is right, in QLD anyway, the small claims process has its problems but from what I have seen it is reasonably fair, and the costs are very small for the consumer. (on a sliding scale depending on the claim value. IIRC $60 for up to a $2000 claim) There are no solicitors allowed. IIRC the forms state that the person must declare if they have legal qualifications, don't know if that prevents them from using the tribunal or not.
It is worth looking into, and if it is possible to sit in the public gallery when a session is on (held in the local magistrates courtroom here) and watch, it might be helpful for you to get familiar with the process.
I saw a similar situation with a friend's LG outdoor compressor/ condenser unit where the PCBs and other electronics had no satisfactory protection (In my opinion) considering this was to be used outside. In this case the electronics were ok as the unit was located well away from rain, it was just a fan that had failed.
If it is intended to be used outdoors, then there should be vermin protection, as well as from humidity, larger temperature changes etc.