Dealextreme - anyone successfuly got a refund?

Thats what Paypal is supposed to be for :-)

I can't say paypal is of any use at all I use paymate with good results in dozens of ezchanges

I once ordered a $50 locksmithing tool once and received a $90 automotive diagnostic tool by mistake. Then stupidly I told them, then they got me to return the item before they sent the original item. The problem was after I paid the postage they would not refund money, I had to have a credit on future purchases.(I gave in because it was easier,don't know what would have happened if I stuck it out)

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Don't close the Paypal dispute, there is a mechanism in there for you to claim a refund and for them to agree with it. Its a scam by the seller to leave you out on a limb and no refund. I refused to close the dispute and insisted on a refund via the paypal process. I got it. I would also calculate and add credit card interest for the period also in the claim.

If they are unprepared to give the full refund, then go to your credit card company and get a charge back.

Note that there are time limits on these, but I found with the ANZ, or was it Virgin ? that with mail order/overseas purchases is that the time limit starts from the TIME the item was EXPECTED to be received, not necessarily the transaction date, so if Sea Mail was supposed to be used for a bulky item, then you gain another 3 months. (or whatever it is).

I would fill out the forms, and take them to your local branch of that bank and get them to forward them and maybe get confirmation. This will ensure that they can't lie about "we didn't receive them".

I found this one out when an item that was supposed to be shipped from Canada didn't arrive and I pushed the card company. Paypal have a 2 month limit and are useless in this situation.

$10 less. that sounds like theft to me. there is no reason not to refund the full amount, if they are unable to supply the goods. I would escalate it with paypal.

Trouble with dealextreme is they save money by not communicating.

Of course, paypal has been just as guilty over the years. I hope they have got better recently, but I laugh when I get an email asking me for a few minutes of my time by giving them feed back. And I think of the number of times I struggled to get an answer from them on simple questions.

Cheers Don...

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e got better recently, but I laugh when I get

And I think of the number of times I struggled

I don't like those surveys, I have been told in the past that one reason big business and government does a lot of these surveys is not to improve but to find out what issues, and what parts of those issues people are pissed off about, in order to keep the bad thing going but to simply "sell" or "spin" it to you from a better "angle".

I've only had one problem - they supplied a gadget without an advertised feature - but swore black and blue it worked "as advertised" despite photos showing it was a different model and had altered markings that did not support the feature. The best they offered was a replacement with the exact same type and I would have to pay the postage.

The only choice of consequence left was to do the charge back thing.

I still deal (no pun) with the company, but consider everything to be supplied without a warranty of any kind. If the saving is high enough after considering a high failure rate for "made in china" and the chance of "lost in the mail" only then do I buy - and I expect to occasionally receive a dud product.

without a warranty of any kind. If the

china" and the chance of "lost in the mail"

You hit the nail on the head David,

My last purchase was a couple of small cell batteries for a small music box. I priced the batteries here at $4.95AAUD each.

I got a card of 100 from D-E for about $3USD including postage. Batteries are fine, however if they weren't, or were the wrong type, or lost in the mail, who cares?

And I never try and buy several things at once to save them postage. I want something, I just get it when I need it.

Buying something for several hundred dollars from D-E, is a wee bit of a punt I feel.

Some companies, you never expect a sensible return email response. D-E is one of many in that group.

Cheers Don...

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Hi all, thanks for the responses. I've escalated with paypal, so we'll see what happens. In fact that was dealextreme's response, if you don't close out the dispute let paypal work it out!

Never again.

Cheers Greg