Lost or broke one of those little white hex end caps? You're not alone, mine cracked a latch after about a year of taking it on and off. The annoying part is most brands won't sell that single part separately, they just want you to buy a whole new fixture or an accessory pack.
What worked for me: first, check the manufacturer's spare parts page, some of them list small components under 'accessories' rather than parts. If that comes up empty, email thier support with the model number and just ask for the part. Plenty of companies will ship one cheap or free if you ask nicely, expecially if the fixture is under warranty.
Third option that saved me was 3D printing. Took a photo of the broken piece, found a similar hex plug on a printing marketplace for a couple of quid, and it snapped straight in. Measure across the flats with a ruler first so you order the right size. Also worth trying eBay or the spare parts sellers on auction sites, search for the model number plus the word 'cover' or 'end cap'. Took me three attempts before I found a listing, but it cost less than a coffee in the end.