See:
Basically, the victims of the latest government plot to obsolete everyone's TV are being compensated for the inconvenience. Please note that we're having a national election in Nov 2008, with a new government in place in Jan 2009. The transition is in Feb 2009 thus insuring that the incumbents will be safely out of the country when the GUM (great unwashed masses) riot at the doors of the houses of government chanting "You guys broke my TV".
One does not need to demonstrate impoverishment or even financial ineptitude in order to obtain a coupon. That's done indirectly as those that can afford cable TV or satellite TV are not eligible for a coupon. We may not be socialist quite yet, but we do know how such things are done.
However, there is one good thing about the converter coupon program. In order to qualify for the plan, the converter box has to meet the NTIA A/74 specifications which are surprisingly sane when compared to some other specifications I've been forced to read and follow:
The only pensioners we have are pensions from government services. Most of the 409K retirement plans have imploded and are not paying dividends. Good plan as the government always takes care of its own.
Since the boxes are purchased from a retailer, the assumption is that the retailer is responsible for assisting the customer. Actually, that does tend to be a problem as it adds yet another IR remote control. (I have 5 on the table).
Pardon my ignorance, but what "characteristic" of an antenna is lacking for DTV? Unless you have a resonant hole in the middle of a channel, there's not much I can do to an antenna to make it difficult to receive DTV. Besides, such an antenna would also not work for analog. For marginal situations, I can see a bigger antenna, adding a low noise amplifier, or repositioning, but not replacing the antenna.
It would have been so nice to be able to do OTA (over the air) firmware updates, but that might have added a few pennies to the cost.
Once upon a time, I personally tested and ran QA on approximately 100 radios prior to shipping. About 5% of the radios were deemed "defective" by the recipients. I've used that number ever since for the percentage of working products, that are deemed defective. Another interpretation is that 5% of the customers will claim something is defective, even when it's working.