There are few things in life as unreliable as Comcast Internet service. ...well, maybe Comcast customer service? It's at least a close second.
For the past 3 weeks, the internet here goes up and down, every few minutes. Often, it is out for hours at a time, and never up for more than about 10 minutes steady at a shot.
Each time we call the repair line, we get a recording saying there's an "outage" in our area and that they're working on the problem. Yeah, right... for 3 weeks? (This is a top-20 market, plus the girl I spoke with on the phone said the outage only started yesterday....) In a word: Clueless.
This morning, we get an "update" saying the problem will be fixed at
11:32 AM.Anytime I see arbitrary precision like that I immediately think "bullshit". Especially from a cable TV company. Hell, they can't even schedule an installation any finer than "noon-to-5", and even then, they miss those appointments.
I even offered to fix it for them. How difficult can it be??
As expected, 11:32 came and went and still no fix. It's probably just a script: "caller_time + 2.75 hours.."
Luckily, I have an in-person meeting with some folks at the FCC later this month. I intend to file an in-person formal complaint. Not the same bureau, but maybe it will do some good. Comcast has a cable TV monopoly here -- yet they are clearly doing NOTHING to fix this problem. It's just one line of shit after another, after another, after another.
We've already placed our order with U-Verse, which only recently became available in our area.
Bye-bye Comcast. I hope you go belly-up quickly and put us all out of your misery.
Oh, and before I forget, maybe it's not such a good idea for you to put a recording on your REPAIR line hype-ing how f^cking great your new Infinity service is, with it's 15MB/sec download speeds. Blah..blah..blah...
How 'bout we take baby steps first and get google.com working?
What idiot at Comcast thought it would be beneficial to hype their wares on a REPAIR line, where it can be resaonably expected that customers are having problems?!!! For example, if I'm calling to report a problem with my internet connection, the last f^cking thing I need is a suggestion to go search for a solution online.
I wish I could paste their audio file here. Their instructions on how to reset Internet Explorer are not even possible - the suggested commands don't even exist on the menu bar.
Idiots!! It's really pretty astounding how stupid these folks are.
-mpm