Online catalogues and obsolete products

Just got stood up by RS, their online catalogue stated that the two display types I'm looking for were in stock for immediate delivery, but after the order was placed I got a phone call stating that both were obsolete, no longer available. I'm a bit surprised at this from a reputable vendor. Was I just unlucky, or is this a common occurrence?

Reply to
Bruce Varley
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common from them

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Reply to
atec77

"Bruce Varley" wrote in news: snipped-for-privacy@westnet.com.au:

Yes, and element 14 are similar. Has been getting worse over the past couple of years. Nobody wants to hold stock anymore.

Reply to
Geoff

Sounds more like a stock-control issue. The web site says they're available because the stock database says they're in stock. But when someone goes to pick one, they find the shelf is bare.

Sylvia.

Reply to
Sylvia Else

Yes, but also reality control. If people know just how many nonexistent products they had it may not do much for their reputation.

Reply to
Bruce Varley

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