Hi -
Does anyone know if an LCD screen with dead pixels (that form a dotted line) will get worse over time (develop more lines)?
I have a 27" Norcent LCD TV that is about 8 months old for $1000 and has developed a dead pixel problem (a green vertical dotted-line at the side of the TV, really only noticeable up close or with bright colors on the screen).
It is still under warranty BUT, I have to ship it (from Canada to the U.S.) to the manufacturer for repair/replacement. I am very uneasy about this, because in my research I have discovered that there is a VERY high risk for damage for these types of items. I even have the original packaging (thank GOD!) but only ONE courier company in Canada will cover it in the event of a claim (Purolator).
If Norcent receives the TV damaged in any way, they will immediately return it and I am liable for recovering any money from the courier company for that damage. Hmmmm....how much is a used and faulty LCD TV worth? Probably not a lot. Then there is a possiblility that the TV returned to me is still faulty or is damaged on the return, so I may have to do this whole thing all over again.
So, I have established that there is high risk and potenitally a lot of headaches invovled with this situation. Now I have to factor in real and potential costs to me.
There are the costs that I know of - shipping costs (close to $100) and any customs fees (perhaps about $20). Then there are costs that MAY be incurred and I may not be able to get refunded for - the returned TV could have paperwork filled out incorrectly and I may get stuck paying duty/taxes/customs fees just to receive the repaired/replaced TV.
Then there is the cost of not having a TV for a month (or longer).
I can barely afford to ship the TV for repair - let alone pay for potential extras that could add up to what this thing is worth at the moment. When I do the math it almost makes more sense just to live with the TV as is.
Do you think I should take my chances, ship it off, incurr any extra costs that may arise and hope to get refunded for them later?
Thanks, Paula