I've opened a handful of web cases where the response was, "In Answer Record 655321, you'll find your answer ..."
Which is all well and good, but I still find it tough to hit on the magic search incantation that will lead me to the pot of gold at the end of the rainbow.
-a
Same here. I make a serious effort to find things in the Answer Record database before filing a web case. And yet sometimes I'm told that the answer, or something in the neighborhood, was already written up.
Those offering support on the web--and by no means am I limiting myself to Xilinx--would profit from periodic useabiliity studies. Having someone come to your place of business and search for things on your web site while you watch would be a useful way to improve data organization and search capabilities. Just make sure there's nothing near the computer that the subject can throw.
Bob Perlman Cambrian Design Works
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