Uart to USB

hello i am working with a cygnal chip that gets UART for Input and its Output is USB pattern, the problem is with the driver i got: it installs the USB device as a com port, but when im sending data through the "USB port" it dissappears from the device manager.... can someone help me with this? the device is cygnal cp2101..... plz help

thanks

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ToMeR
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