FTC.http://business.ftc.gov/documents/alt051-selling-internet-prompt-deli...
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I have gotten a few things from them and the only problem I had was when I ordered a 250Mhz High Voltage scope probe(2kV). I contacted the service department about 3 times over a 3 week period and it seems that the workers there are either trained well in dodging you or they are just plain stupid and out in left field. They seem to be lost each time they checked my order status.
I finally got an E-Mail to some higher up and it was assured me that I would receive the probe. I did receive via fedex along with a bunch of swag which I still have the wrist straps, fluke coffee cup and fluke hat!
Jamie