Excuse me for the noise in the list but maybe this information will be useful and prevent other people to get caught in the same situation.
We recently bought a KB9202B board from Kwikbyte. As we are based in Brazil, we asked for a friend in the U.S. to buy the board and send it to us.
The board comes with a CD which should have the lastest documentation but the schematics were for a previous version of the board.
We asked gently for them to send the updated schematics, and they answered requesting identification of the company which purchased the board, board serial number, etc... We sent the information required and we received the following answer:
The answer the gave is completely illogical, they do not have "authorized distributors". They only sell by the web through PayPal, and actually we were not requesting any support, only the updated schematics they should have included in the package !!!!.
We were amazed with such response and even after we sent ours showing our outrage, their position remained the same.
We will probably not return the board because the cost of doing so will not be worthwhile. Our loss. I really don't know if this illogical behavior has something to do with the fact that we are in Brazil, and I do not know how they treat their U.S. customers.
So, Beware with Kwikbyte !
Regards, Claudio