I've been selling a board to a customer for some time. I've always require d the customer to accept my terms and conditions in lieu of the T&C on the PO. This customer has done that by the buyer (who in general can legally b ind the company) sending an email. The last order had a problem with payme nt which stretched out to 11 months. So this time I have required the T&C be accepted in writing. Turns out the buyers were not supposed to be accep ting the T&C.
So now it has been bumped up to higher levels of management and/or legal te ams. They are in a big rush for this order and it has been waiting at leas t two weeks for this approval. They can only buy this item from me, so lev erage is not an issue.
I'd like to know how others handle large orders from big customers. I know if I buy something from a company I have to accept their T&C, but what do large companies do when buying from smaller companies? I do know the T&C f or a large company puts all the onus on the other guy whether buying or sel ling. They take responsibility for very little and push it all on you.
So how do you handle the terms and conditions of a sale?
Rick C.