Hi,
I design a remote operation device, using, switches, micro controller and an alphanumeric LCD display. Common parts we can find at any electronics supplier, nothing fancy. Unit communicate trough RS232 and is supply via
+12Vdc using an internal regulator. Supply and communication run in the same unshielded 4 foots cable. The unit is boxed in a Hammond "T" shape plastic case with internal conductive paint shielding. The supply ground and case shield are DC isolated, the case shield is tie to frame ground via a separate wire include in the same cable than the DC and communication. No metallic parts are accessible on that case, everything is plastic.The unit is quite stable but don't support ESD test over 20kv. We must resist over that limit and be stable up to 28Kv. So I am puzzle on the next action. First the LCD is very fragile to ESD and freezes easily, next our MCU jam and restart via the watchdog witch is not acceptable too. The ESD test is perform using a gun blasting the side of the plastic case.
What do you think, should I try to tie DC and Frame ground solid to make sure everything has very solid interconnect and use a single wire for DC ground and Frame ground or did I should persist trying to keep both isolated. ESD protection is a complex science, every body as different idea, but I did try many things, maybe you may suggest other thing that can help.
Please let me know what do you thing of all that.
Bye
Jacques